I can't hear the presenter?

I can't hear the presenter?

Check your speakers themselves - sometimes the connection to your computer can come loose - and make sure that they are on (try adjusting the volume as well).

Make sure that you have sound enabled on your computer - usually you will do this from your computer's Control Panel, but you may need to consult your computer's help file for more information.

Finally, play a video or audio file from another website to check your headphones or speakers. 

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