You can quickly check your network connection status by selecting the Network Status icon in the Presenter Console's header.
The status of your network connection will appear in a new window and is updated every 2 seconds.
If you are using the Producer Role, you can check the status for your presenters by selecting the Network Status icon next to their names.
Is the network status connection to webinar.net servers or to the Internet?
This icon checks the status of the network to the webinar.net servers, specifically the connection to the Connector/Presenter Server selected for that webinar.
What is a good Audio/Video Upload and Download speed?
The upload and download speeds depend on what is happening within the webinar:
- Muted Webcam - 150K-250K
- Unmuted Webcam, no motion - 300K-500K
- Shared Webcam, motion changes active - Download speeds exceed 1Mbps
What is a bad Round-trip time?
Round-trip time is not noticeable when it is less than 300 ms.
How do I fix WIFI packet loss?
Remove anything that could be causing interference such as power lines, cameras, wireless speakers, and cell phones which all cause interference in networks. Also, try to switch to a wired connection to help reduce packet loss.
What does Jitter mean?
Jitter in WebRTC means the amount of variations in packet delay. High jitter values contribute to poor audio quality, which can degrade customer experiences and prevent call center agents from communicating effectively. Read more here.
What is 'Using TURN'?
Is TCP Tunneling enabled Yes/No.
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