If you've registered and logged into the webinar, but you see a loading circle or loading hourglass, this means that you are on a protected network or firewall. To fix this problem, you will need to:
1. Turn off the firewall or use a different network, or
2. Use your mobile's 4G network or connect via mobile
Issue resolution checklist
- Refresh your browser
- Use Chrome or Firefox browser
- Make sure there is no other tab, window, or device connected to the same webinar
- Check your network (firewall), if you see the loading circle or loading hourglass but the webinar doesn't load
1. Turn off the firewall or use a different network
2. Use your mobile's 4G network or connect via mobile - Check your bandwidth (speed, stability...)
- Check your hardware
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